Computers and Technology

Usability QA With Smart Home Devices

Smart Home devices are still a relatively new form of tech, but as demand for Smart Home products increases at an exponential rate, the market is now overflowing. While many such products are high-quality and innovative, many lag behind their competitors. While the actual “smart” computer can be well designed and developed, some key areas still lack the associated internet or mobile apps. It impacts the end-user experience adversely and can be the decisive factor between the success or failure of a service.

Smart Home devices range from light switches, thermostats, safety systems, and even robots that are fully working. Almost everywhere in the world, smart engineering is being implemented right now, and this phenomenon shows no sign of slowing down. While the range of Smart Home items varies considerably, “usability” must be a key factor in their overall success. Any product that is not intuitive to use in a highly competitive marketplace, the customer will simply switch to the product of a competitor… It’s a reality!

In a specific web site or mobile app, conventional usability testing will be excluded. Usability testing, however, must include the entire product, i.e. the device itself and its corresponding applications, for smart home devices. This will result in the consumer having a positive experience while using the service with smart home devices that have been validated to a high level of usability.

A successful QA agency should test with any supporting documentation a smart home computer and its related internet or mobile apps. From there, it is possible to define and document appropriate test approaches and methodologies in a formal test plan. An additional collection of test cases is often planned afterwards. During the on-boarding cycle, most usability problems are often seen. Since this is the environment used to usually set up a new smart home unit, the user’s positive experience here is of paramount importance.

Through operating methodically, not only through on-boarding, but through all end-user workflows, usage situations, supporting help / documentation, etc., the test will recognize all usability problems that can be clearly reported for review by all product stakeholders. Then the development team will deal with reports on functionality faults to solve the problems. Ideally, usability testing should be carried out before the product is launched, but since most smart home devices and associated apps can be upgraded with new firmware / software updates, usability testing can also be highly effective after the initial product launch.

We have the knowledge and experience to ensure complete confidence in the release of your Web, Mobile, Smart Device or Wearable Tech product. Unlike other QA providers, at our headquarters in British Columbia, Canada, all of our QA is carried out entirely in-house by professional testers.

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