You Are the Patient, Not the Customer

Healthcare is a private matter. It’s about us, or what’s inside us, when we begin seeing the doctor. These are things that we are not going to tell the public. We create this connection with the physician over time. When it comes to our physicians, there is a comfort zone. The sad thing is, this is a one-sided connection. You are just a healthy relationship, as long as the bill is paid by someone else.

Have you ever tried to call a specialist and ask them for an appointment and inform them that you pay money? Very few experts are going to take a client who pays money. If you can discover them, some are going to. Why is it? Because you’re the patient, but not the client.

If we follow the cash in the healthcare sector, there are two companies that regulate everything if you want:

  • Providers of healthcare
  • Insurance firms

Out of healthcare is customer service. Timing a convenient appointment for your doctor, not you. Then you demonstrate up just waiting in the waiting room for two hours. They don’t even give a refreshment, although in a discussion with the doctor they will charge your insurance an hourly price for an average of 7 minutes.

The doctor charged $150 for that visit if you believe about it, which is just under $22 per min they’re spending with you. The doctor’s fee does not include the fact that you’ve taken a private or wellness day that might have been used for something else. People lose an entire day’s pay in some cases and still have to pay for this doctor’s visit.

High deductible health plans for money-savvy individuals are more prevalent these days as well as a way of controlling costs to make premiums more affordable. With these plans, policyholders must first fulfill a bigger deductible in order to obtain access to coverage from the insurance company for everything they need for medical and pharmacy. More and more suppliers can immediately validate this data and require you to make a payment prior to your doctor’s visit or cancel your appointment.

Where is the customer service in healthcare?

Let’s say in your healthcare you have some pending products to take care of. You already understand that your deductible will be credited with the price of the operation. What does any intelligent shopper do if they realize they’re going to get so much cash out of pocket?

Get some estimates and review the quality of the work.

However, we can not have instant access to pricing or the quality of job data in today’s healthcare globe. The data is not published by the sector. There is no menu board like a restaurant or a professional service provider. They’re clueless about your issue when you call because there’s no data for the employees. Why is it?

Because you’re not the client, you’re the patient.

We’re heading to the pharmacy now. If you go to one of the largest national chains and ask for the money price, and they know you’ve got health insurance, they won’t offer you the cash price. The cash price is for you in many cases less out – of-pocket than the insurance coverage. Why is it?

Again, you are not the real customer.

In the business of calculating risk, the insurance company builds up economic reserves for future claims while attempting to create a profit. They estimate how much to pay for doing this. They can take a tiny hit on a few years over time, knowing that the following year they will pass on the loss to the policyholder.

It sounds like all the rest, right? In a county or state, sales taxes rise, and then the client pays for it. Furthermore, if the price of the products increases, the client pays for it. It gets more in-depth in this situation than that.

Reviewing every single claim cost the insurance company cash. Many insurance companies have a limit of the dollar quantity. These thresholds are as much as $50,000, I’ve heard, but as little as $5,000. If the claim is below that amount and no other red flags, they will automatically push the medical claim through.

Red flags could be a code of a specific provider’s medical claim that is inaccurate or under a separate code. It could be a completely incorrect code. This could be achieved inadvertently. In other cases, they will deliberately add things to the insurance company and change the coding to get paid more money. They’re going to do this knowing that if they get caught their insurance fraud. The repercussions, however, will be asked by the insurance company to redo the billing. A tiny slap on the neck compared to the insurance company’s reward.

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